Refund policy

KGOart sells digital downloads. Your file is delivered instantly after payment, so sales are final, with the exceptions below.

When you can get a refund

• The file is faulty: it's damaged, won't open, or isn't the design you paid for (for a bundle: isn't one of the designs you picked).
• You can't download the file and we can't help you get it.
• You accidentally bought the same item twice (duplicate purchase).

How to ask

Email kgeigner@gmail.com within 14 days of your purchase. Please include the email address you used at checkout, the design you bought and a short description of the problem. We'll send you a working file or refund you in full to your original payment method. Your bank may take a few business days to show the refund.

Change of mind

Because files are delivered instantly and can't be returned, we can't offer refunds if you simply change your mind. Please check the preview, resolution and license before you buy.

This policy doesn't affect any rights you have under the consumer laws of your country.

Last updated: October 2, 2026